Shipping & Returns

Effective 3 August 2026

This page covers accessories and products ordered through our online catalogue. Orders placed through the site are order requests — we call you to confirm before anything is charged or shipped (see our Terms of Service for how that works).

1. Pickup in store — free

Pick up your order free at Xpress Phone Repairs Riverwood, Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210. We'll tell you when it's ready on the confirmation call — items we have on the shelf are usually ready the same day.

2. Delivery

• Flat $10.95 shipping Australia-wide — free on orders over $99.
• Items in stock at the store are dispatched in 1–2 business days once your order is confirmed.
• Some catalogue items are ordered in from our supplier and dispatch in 2–3 business days — the product page shows the dispatch time for each item.
• Delivery is by Australia Post; transit times depend on your location and are in addition to the dispatch time. We'll give you a realistic estimate on the confirmation call.

All prices include GST. If a parcel goes missing or arrives damaged, call us on 0415 303 300 and we'll sort it out — a damaged-in-transit item is our problem to fix, not yours.

3. Returns and refunds — your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, goods must be of acceptable quality, fit for their purpose and match their description. If something you bought from us doesn't meet those guarantees:

• Major failure — you can choose a refund or a replacement, and compensation for any other reasonably foreseeable loss or damage.
• Minor failure — we'll repair or replace the item, or refund it, within a reasonable time.

These rights apply however you bought the item — online order or over the counter — and are not limited to any warranty period. We're not required to provide a refund or replacement if you simply change your mind, but your consumer guarantee rights above always apply.

4. How to make a claim

• Call 0415 303 300 or bring the item into the store at Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210.
• Bring or reference your proof of purchase — your receipt, or the order confirmation we gave you.
• We'll assess the item and give you the remedy the Australian Consumer Law entitles you to. Most claims are sorted on the spot at the counter.

5. Repairs and warranty claims

Repair services come with the warranty stated on the relevant repair page, in addition to your Australian Consumer Law rights. If a repair we did isn't right, bring the phone back with your receipt and we'll make it right.

Questions about an order or a return? Call 0415 303 300 or visit us at Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210.

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