Express Repairs
0415 303 300 Get a quote

Privacy Policy

Effective 3 August 2026

This policy explains how Mertel Pty Ltd (ABN 88 644 567 019), trading as Express Repairs ("we", "us"), of Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210, handles personal information collected through this website and in store. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We've kept this in plain English on purpose.

1. What we collect

  • Enquiry and booking forms — your name, phone number, email (optional), your device model, the repair or service you're asking about, and anything you type in the details box.
  • Shop order requests — the items you'd like to order, your name, phone, email (optional), and a delivery address if you choose delivery instead of pickup.
  • NBN sign-ups — covered separately in our NBN Service Terms.
  • Website usage data — see cookies and analytics below.

We only ask for what we need to respond to you. You can always call or visit the store instead of using a form.

2. How we use it

Form submissions are emailed directly to our shop inbox so we can call or email you back about your enquiry or order. That's what the information is for — responding to you, confirming an order, and arranging your repair, pickup or delivery. We do not sell personal information, and we do not add you to marketing lists you didn't ask for.

Separately from the email, we record an anonymised tally of enquiries (the enquiry type, device model and the ad campaign it came from — never your name, phone, email, address or message) so we can see which pages and ads are working.

3. Who we share it with

  • Cloudflare hosts this website and processes form submissions at its edge network.
  • Resend, a transactional email provider, delivers your form submission to our inbox.
  • Service providers involved in fulfilling an order (for example, the postal carrier receives your name and delivery address to deliver a parcel).

These providers receive only what's needed to do their job. We don't otherwise disclose personal information unless the law requires it. Some providers (such as our website host and email provider) process data on servers located overseas, including in the United States.

4. Cookies, analytics and advertising

This site uses the following third-party measurement tools, which set cookies or similar identifiers:

  • Google Analytics 4 — anonymous statistics about how the site is used (pages visited, device type, general location).
  • Google Ads conversion tracking — records when a visit from a Google ad leads to a call or an enquiry, so we can measure our advertising.
  • Meta (Facebook) Pixel — records page views and enquiries from visitors who arrived via our Facebook or Instagram ads, for the same purpose.

We also keep a short-lived note in your browser's session storage of which ad or referring site brought you here, so an enquiry can be matched to the campaign that produced it. It's cleared when you close the browser tab and contains no personal details.

You can block or clear cookies in your browser settings, use your browser's tracking protection, or opt out via Google's Analytics opt-out and your Meta ad preferences. The site works fine without them.

5. How long we keep it

Enquiry emails are kept in our business inbox for as long as we need them to serve you and meet our record-keeping obligations. The anonymised enquiry tally is automatically deleted after two years. Records of actual purchases are kept as required by Australian tax law.

6. Security

The website is served over HTTPS, form submissions travel encrypted, and no payment details are ever collected on this website — we take payment in store or when we call to confirm your order. No system is perfectly secure, but we limit what we collect so there's little to lose.

7. Access, correction and complaints

You can ask us at any time what personal information we hold about you, and ask us to correct or delete it — call 0415 303 300, or drop into the store at Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210. If you're not happy with how we've handled a privacy concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

8. Changes to this policy

If we change this policy, the current version will always live at this page with an updated effective date.

Questions? Call 0415 303 300 or visit us at Riverwood Plaza, 257 Belmore Rd, Riverwood NSW 2210.

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